We are here to answer all your needs and questions related to heating systems.
How can I order your products?
Genel
As Euroterm, we have been serving for many years with our dealers and central sales team. You can reach us at 0 (216) 378 77 12 for assistance in ordering our products.
How can I select the suitable radiator size?
To choose a product of the appropriate size and model for your heating system, you will need a few technical details:
Is the installation ready or will it be newly made?
- The m² of the space where the radiator will be used for heating
- The purpose of the room and your geographical location will affect the heat requirement
- Is the installation pipe to be done PPRC or insulated Pex pipe?
- Which one will you prefer: vertical or horizontal installation?
- If you can gather this information and reach us through our contact numbers, our sales team will provide you with information about radiator selection and other products to be used in the installation.
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How do I determine the suitability of the radiators I choose for the room dimensions?
When selecting between CLASSIC models, you can prefer general radiator heights of 60 cm. When calculating heat loss in the building, you can take 100 watts per m² for Marmara, and as you go south, around 60W/m². For Ankara, this heat loss requirement can be 110-120 Watt/m². By determining the heat requirement based on the total m² of the room and then dividing this found value by the thermal capacity of one section of the chosen radiator, the necessary number of sections will emerge. For example, if you determine a heat requirement of 1600 watts for a 16 m² room, approximately 12-13 sections of a radiator that provides 140 Watts of heat per section will be sufficient for that space.
How should I use the radiator thermal power table?
Generally, the thermal power calculations of radiators are
Generally, the thermal power calculations of radiators are specified in catalogs according to the entry-exit temperatures of 90-70 or 75-65.
You need to divide the thermal power amounts listed here by the total heat loss of the room and determine the required number of radiator sections from there. We would like to reaffirm that the EUROTERM Team would be happy to assist you for free with all these calculations and radiator selection.
Radiatorsiniz merkezi sistem ile çalışmaya uygunmudur?
In short, yes. Because Euroterm radiators are delivered after being tested at 16 bar pressure. Although there is slightly more pressure in centralized systems compared to individual systems, this pressure does not exceed 4-5 bar values.
What do you recommend when we use your products for replacement purposes?
The simplest and most helpful matter you can assist with is sharing the photos of the products that will change with us.
- If we cannot access the brand model information of old products;
- measuring the distance referred to as the connection axis distance,
- It is sufficient to share the possible maximum height, desired height, and the length to be used horizontally with us.
THE SYSTEM CLEANING PROCESS SHOULD ONLY BE DONE AT VERY LONG INTERVALS OR JUST BEFORE RADIATOR REPLACEMENT
The black water leaking from the system does not mean that the system is defective!!!
Can heat measuring devices be mounted on your radiators?
If you are going to purchase our aluminum radiators for a replacement, almost all pay meters are compatible with our radiators. You can attach the pay meter from your old radiator directly to our product. In buildings, most pay meters can be mounted on the collector distribution system at the entrance of the apartment while some products can also be mounted on the radiator.
The only thing to pay attention to when mounting the heat meter on the radiator is that the center areas of the radiator segments are where the water channels pass, which are approximately 20 to 30 mm in the center area. It is possible to drill from the edge areas of the segments without reaching this area. Before doing this, please be sure to contact us for information.
Is it possible to repair a product with paint damage?
All our products ordered in color are painted with electrostatically baked powder paint.
Thanks to this painting technique, our products are quite resistant to rust and scratches. However, if there is a need for repainting, it will need to be painted with a similar electrostatic oven paint.
Many spray paints can help cover small scratches.
How can I clean the surfaces of the radiator?
You can clean them mechanically like you do with your other white goods, taking care not to scratch, without needing a special chemical or material.
The easiest method is to do this with a slightly damp cloth. If there is dust stuck between the segments, it can also be collected with a fine dust collector or wiped with a cloth.
If I encounter problems related to product operating conditions, who should I contact?
You can reach us at the numbers listed on our contact page:
You can contact us via our online chat bots on our website or send an email.
e-mail: info@euroterm.com.tr
CLASSIC SERIES RADIATORS
Can I use different brand radiators for the replacement of my radiators?
Our CLASSIC models can almost be replaced one-to-one with almost all radiators, without any plumbing changes, due to their variety of connection options. Our teams can assist you without the need for a site survey by video call.
Which connection valves should I use for the radiators?
You can use many valves available in the market, while all equipment valves related to the connections of our radiators can be obtained from our company.
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1. Termostatik Vanalar - they operate sensitively to room temperature (Product No.: List is being updated) |
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2. Normal Vanalar - depending on the connection direction, CORNER or STRAIGHT G ½ according to PEX or PPRC pipes (Product No.: List is being updated) |
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3. H Ventiller - Thermostatic controlled or manual control G ½ generally according to connection direction STRAIGHT rarely corner ((Product No.: List is being updated)) |
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4. Dekoratif vanalar - thermostatic or manual control in pastel tones G ½ renk alternatifleri ((Product No.: List is being updated)) (Chromed products are included in this group). |
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5. Core valves - termostatik vana entegre a feature that can be gained in the factory must be specified in the order ((Product No.: List is being updated)) |
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Do mounting wall parts come with the products?
All wall mounting accessories for radiators and towel warmers are shipped with the product. For valve and pipe connections, please consult a plumber or us for information.
If I want to buy a new EUROTERM radiator, how can I define the old product?
In the case of old radiator replacements, video or photo is often sufficient for us to identify the product. Additionally, dimensions for valve axis (center-to-center pipe connection measurements), height, and length may be required.
Can the old wall connections or valve connections be used in product replacement?
Many valve and wall connection equipment are compatible with our products. However, the rear brackets of the radiators may not match, and their locations may need to be changed by the plumber during installation. If the valves have been used for many years, they may not be functioning or may be clogged.
Is it easy to install?
Although it is a simple installation method due to years of experience, assistance from a plumbing expert may be necessary for the installation of the products.
Is it possible to order radiators of different sizes not listed?
Kesinlikle evet. Due to our flexible production, which is one of our strengths as EUROTERM, it is possible to manufacture at the desired height and width without going into special manufacturing.
EUROTERM ALUMINUM TOWEL WARMER
How can I install the towel warmer?
Towel warmers are generally connected to the plumbing from their bottom opposing ends. Detailed drawings are available on the site.
If you encounter a plumbing system that rarely requires side connections, you can choose from our CLASSIC series or MODERN series products.
Our sales team or dealers will be able to offer you solutions on this matter.
What advantages do they have compared to commonly known steel towel warmers?
- They transmit heat very quickly.
- The paint or anodized coating on them is resistant to moisture in wet environments.
- Aluminum does not rust, while contamination from rust that could occur in steel radiators does not happen in aluminum towel warmers.
RADIATOR CONNECTION VALVES
How can I choose the right valve for my radiator?
The priority point to consider is determining the type of pipe used in the installation. It is recommended to use oxygen impermeable/barrier Pex plastic pipes; however, PPRC pipes are still being used in radiator installations in our country.
Are my old radiator valves compatible with the new products I ordered?
Except for old cast iron radiators, almost all radiators have a valve threaded connection size of 1/2'', also referred to as half an inch. Therefore, old valves can be used. Before using these valves, advice should be obtained from a plumber or our sales team.
Can a core thermostatic valve connection be made?
The valve type referred to as the core valve is a model where the THERMOSTATIC CONTROL HEAD is attached to the radiator. If such a product is requested, it should be specified at the ordering stage. It is not
Is it advantageous to use a thermostat valve?
The only answer to this question is definitely yes.
Thermostatic valves operate on the principle of expanding with the heating of the chemical inside them, exerting pressure on the valve spring, and closing the water flow path. While traditional systems can control all radiators and rooms from a single point, the use of thermostatic valves allows you to maintain each room at different temperatures.
Thermostatic valves can also be used even if there is a room thermostat in the heating system. While room thermostats control the entire system's heating based on the temperature of the room they are in, you can lower the temperature of the rooms you want to keep at a lower temperature than the general temperature of the house by adjusting the thermostatic valve setting.









